Refund policy

Last updated [01/30/2026]

 

At Big Buck Hat Co, we stand behind the quality of our products. If you're not fully satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must include original packaging and tags
  • Proof of purchase (order number or receipt) is required

Items that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items
  • Gift cards
  • Items Damaged due to misuse or normal wear and tear

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 5-10 business days
  • Original shipping costs are not refundable

Exchanges

We only replace items if they are defective or damaged. If you received a defective item, contact us within 7 days of delivery.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

How To Start A Return

To Initiate a return, contact us at: [BigBuckHatCompany@gmail.com]

Please include:

  • Order number
  • Reason for return
  • Photos (if item is damaged or defective)